Bloomit Labs

Customer success

Onboarding, health,
and renewal.

Health lives in a spreadsheet. Usage dropped weeks ago. The renewal conversation opens when a discount is already the only move left, and onboarding starts late after the signature.
How it works
Account health drawn from usage, support, and the renewal date

SIGN → ONBOARD

Health comes from usage, tickets, and the contract date. A save or expand play opens early. Onboarding starts when the deal is signed.

How it works in success

What changes on that account.

  1. 01

    Health lives in a spreadsheet

    Health comes from usage, tickets, and the contract date.

  2. 02

    Usage dropped weeks ago

    A save or expand play opens early.

  3. 03

    A discount is already the only move left

    The renewal starts with time left to save or expand the account.

  4. 04

    Onboarding starts late after the signature

    Onboarding starts when the deal is signed.

A draft assembled from usage, support tickets, and the renewal date

The account

Usage, tickets, and the date.

The draft is assembled from those records. A person still approves what the customer sees. The renewal date is already on it.

Start with the next renewal.

We’ll sit with the people who keep the account and show where the play opens in the system that already holds it.

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Customer Success | Bloomit Labs