WP-02
In draft
Choosing the first process
A scoring model for volume, exception rate, and outcome clarity—so you automate the right loop first.
- Frequency × pain
- Edge cases that kill ROI
- Human checkpoints by design
- Thin-slice success criteria
12 pp
Briefings
Longer reads. Sharper edges.
Whitepapers for teams deciding what to automate, how to govern agents, and what “production” actually means.
PRESS
Signal in. Decision. Systems updated. Human if needed.
Format
PDF briefings. Skimmable chapters. No webinar filler.
Audience
Ops, founders, and technical leads deciding where agents earn their keep.
Cadence
New folios as engagements teach us something worth writing down.
WP-01 · Going to press
From pilot to production
Why most agent pilots stall at the integration wall—and the systems work that gets them into live CRM, ERP, and support stacks.
- 01The pilot plateau
- 02Integration as the product
- 03Governance before autonomy
- 04A 90-day cutover map
Notify me when it ships — use the call button below.
On the stack
Coming off the press next.
WP-03
In draft
Agents that don’t go rogue
Action limits, audit trails, and escalation queues—architecture patterns ops teams can live with overnight.
- Tool permissions as policy
- Confidence vs consequence
- Logging that answers “why”
- When to keep a human
14 pp
WP-04
Queued
Ownership after handoff
Credentials, prompts, runbooks, and who changes what on Monday—so the build doesn’t become a black box.
- What you must own
- Runbook minimums
- Change without fear
- Optional improve cadence
10 pp
Binding list
Full catalogue at a glance.
WP-01From pilot to productionGoing to press
WP-02Choosing the first processIn draft
WP-03Agents that don’t go rogueIn draft
WP-04Ownership after handoffQueued